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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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George Trammel

February 13, 2024

5  out of  5 rating by George Trammel
"One of the best Insurance to have in Killeen Texas."
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Anthony Pulse

September 29, 2023

5  out of  5 rating by Anthony Pulse
"I have been with State Farm since I was 16 now I'm 59, Have retired 4 different agents over the years, Joaquin is my fifth agent and he and his staff always take care of me Anthony H"
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Ramiro Villalpando

August 18, 2023

5  out of  5 rating by Ramiro Villalpando
"Awesome service no issues and made my day thank you for everything"
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Jamie Wood

May 11, 2023

5  out of  5 rating by Jamie Wood
"Brenda was extremely helpful in getting me a quote for switching my insurance from out of state. Definitely recommend talking to her about anything you need!"
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Ashley Rosario

April 18, 2023

5  out of  5 rating by Ashley Rosario
"Muy amable muy simpática medió un excelente servicio estoy súper agradecido me ayudo en todo momento 👌🏻"
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Moto- Spot

April 17, 2023

5  out of  5 rating by Moto- Spot
"Excellent service, all my questions were answered, the staff (Brenda) is very trained and helpful, 100% recommended"
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April 6, 2023

5  out of  5 rating by WHITNEY TIPPS
"I went into the office back in February to change my coverage, and Mr. Carrasquillo shared he will have someone review my policy and get back in touch with me. I was impressed as not even 30 minutes later one of the representatives gave me a call and helped me understand the changes I was making and how that would not only impact me pricewise. This was incredibly helpful. Customer service 10/10."
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Ashley Rose

February 18, 2023

5  out of  5 rating by Ashley Rose
"Nicole is truly the absolute BEST. She is so helpful and goes out her way to make sure you understand anything that comes up in regards to your policies. She is so professional, polite, and a positive person. Even if I called upset about something after speaking with her she will make sure you’re satisfied with your service."
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Melvin Ae

February 9, 2023

5  out of  5 rating by Melvin Ae
"Super helpful and worry free experience, given circumstances that transpired. Thank you Brenda and keep up the good work."
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Lonzo McKelvy

February 8, 2023

5  out of  5 rating by Lonzo McKelvy
"Help me find the best policy"
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James Curtis

December 14, 2022

5  out of  5 rating by James Curtis
"Brenda Montes was extremely helpful in helping me with my Auto Insurance needs. She is a great employee. I highly recommend you see her for a quote on your insurance needs."
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denise noone

December 6, 2022

5  out of  5 rating by denise noone
"This office has amazing customer service. Very helpful and very professional. Thank you for all your help"
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Holly Williamson

December 6, 2022

5  out of  5 rating by Holly Williamson
"They worked with me when I requested changes to my home owners insurance policy. I appreciated their professional manner and help.."
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Ruthie Durago

November 29, 2022

5  out of  5 rating by Ruthie Durago
"Highly recommend I’m very satisfied with Idalys service she is very helpful and professional. I had an issue reaching an agent during the weekend since the offices are closed. So I reached out to her and she made sure I had a policy and not driving my new vehicle uninsured."
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Omayra Vazquez

November 15, 2022

5  out of  5 rating by Omayra Vazquez
"Excelente servicio."
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D. Looge

November 4, 2022

5  out of  5 rating by D. Looge
"Just started my auto insurance with State Farm after leaving All-State for many years for poor customer service. I spoke with one of their representatives Idaly and she did an outstanding job by giving me a good price on liability insurance. If there is anybody I would like to do my business with, it would be with this young lady name Idaly. So far I'm very happy with my monthly payments."
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Cynthia McClellan

November 3, 2022

5  out of  5 rating by Cynthia McClellan
"I just wanted to say that Myra and Idaly helped me very much and was very polite and courteous and gave me extra information that I really needed and I sure appreciate it! I can hardly ever get a hold of my people in the other office, thank you!"
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Maria Munoz

October 28, 2022

5  out of  5 rating by Maria Munoz
"Was easy Brenda was very patient with me she explained everything and was very clear about our homeowners insurance policy"
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Pedro Domenech

October 28, 2022

5  out of  5 rating by Pedro Domenech
"Excelente Idaly a sido una estupenda persona que me explicó bien y me buscó todas las artenativas."
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Bob the Baker

October 12, 2022

1  out of  5 rating by Bob the Baker
"Rarely return calls, have screwed up my bill 3 times in less then 9 months, don't even resolve issues when you present them with simple facts, just blame it on other departments with no intent to assist customers. Will be changing offices or canceling with state farm all together."
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jay gibson

October 7, 2022

1  out of  5 rating by jay gibson
"It’s so much to say about these people, if you get caught in a jam, don’t depend on them, I’m just going to leave it there."
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Derrick Thomas

March 16, 2022

5  out of  5 rating by Derrick Thomas
"I have been a Statefarm customer since 2018. Trisha Pickett’s customer service is outstanding, she’s very knowledgeable and always keeps me updated if there are any changes to my policy. I wouldn’t go any other place for Auto/Home insurance. Kudos to Joaquin Carrasquillo Statefarm"
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Paul Brown

February 20, 2022

5  out of  5 rating by Paul Brown
"I have always been pleased with the level of professionalism and customer service I have received from the Carrasquillo State Farm office, the only problems I have faced were not on their end, and the associates did all they could on their part to rectify the problems, Trisha Pickett has especially been helpful, great service for home and auto insurance all the way around."
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Cheri Shea

February 18, 2022

5  out of  5 rating by Cheri Shea
"Been with them for 15 years. Awesome agent. Love Trisha."
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Carl Orlandi

February 18, 2022

5  out of  5 rating by Carl Orlandi
"I’ve had State Farm before color TV…. Rates always change, look at the market now! But the service has always been top notch. Like a good neighbor…😎"